Help information
Baggage allowance rules and regulations

Checked baggage allowance on charter flights

Type of fare used OPTIMUM 1 PC/ 23 KG. 1 piece 23 kg. Height+Width+Depth 158 cm

There's a 1PC on my ticket. What does that mean?

Piece concept stands for luggage space, the number in front of PC stands for the number of suitcases. Remember that the dimensions of your luggage must not exceed 158 cm in the sum of three measurements: length, width, height. The weight of allowed baggage is 23 kg on the airline's charter flights.

Alcohol and tobacco transportation standards

Egypt
1 liter of spirits/ 2 liters of beer
50 cigars, 250 grams of tobacco, 200 cigarettes.

Thailand
1 liter of spirits
50 cigars, 250 grams of tobacco, 200 cigarettes

China
1,5 liter of spirits
100 cigars, 500 grams of tobacco, 400 cigarettes

Turkey
over 22% - 1 liter / under 22% - 2 liters
50 cigars, 200 grams of tobacco, 200 cigarettes.

Vietnam
over 20% - 1.5 liters/ under 20% - 2 liters/ beer - 3 liters
100 cigars, 500 grams of tobacco, 2 packs of cigarettes.

Fruit packaging

Use tough containers or boxes/baskets to prevent damage to the fruit. You can also use bubble wrap for extra protection. Make sure that the fruit does not touch each other to avoid damage. Fill the voids in the package with soft material (e.g. newspaper or foam rubber). The package should indicate that there is fruit inside and that it is a perishable item. Such fruits as durian and coconut are prohibited for transportation.

Fruit registration

Fruit is only allowed in the baggage compartment. They are not included in the free baggage allowance. Payment and checkout is made at the check-in desk.
Hand luggage

What can you take on an airplane?

In excess of the established standard of free hand baggage transportation Passenger has the right to carry items (things) with him/her that he/she may need during boarding, landing or in flight.

Items (things) carried include:
  • A backpack, handbag, or a briefcase with your belongings stuffed in it;
  • an umbrella
  • a bouquet of flowers
  • baby food for the child needed during the flight;
  • portable computer (laptop);
  • a suit in a garment bag
  • medicines, inhalers, oxygen tank with the volume not more than 5 kg
  • Crutches, walking sticks, walkers, rollators, folding wheelchair, removable prosthetic limbs (arms, legs)
Transportation of fermented milk products, as well as raw meat and products containing raw meat as baggage and hand luggage is prohibited, except for children's and special dietary food prescribed for medical reasons.

Hand baggage allowance

1 place 5 kg
Maximum size: 55x40x20 cm

How much is extra hand luggage

Hand baggage up to 10 kg, height + width + depth 55x40x20 cm
Domestic flights 15 000 KZT
International flights 40 USD

Hand baggage overweight per 1 kg but not more than 12 kg .Only applies to standard hand luggage
Domestic flights 1500 KZT
International flights 5 USD
Additional luggage

How do I add luggage to an already purchased ticket?

You can do this on the SUNDAY Airlines website.
To do this, go to Additional Services - Additional luggage and select one or two bags of additional luggage up to 23 kg per passenger. Pay for the order by bank card, confirmation of purchase will be sent to your email.
This service is available only if you have an issued air ticket

Where to search?
Simply click on “Additional Services” - “Select a seat on board” section

How do I proceed?
Enter the surname in Latin (example - FAMILIYA)
Passport number with a series (example N12345678)
Flight number, numeric only, example (5237)
Flight departure date (01.01.2025)

How to issue?
Once you have made a booking for a passenger, click on the “Buy Services” button
Select a service
Enter E-mail
Click on the “pay now” button

I did not use the “”Additional luggage“” service. How can I cancel the service and get my money back?

Yes, you can cancel the service and get your money back. To do this, please contact SCAT Airline sales office or e-mail  to onr@scat.kz and travel@scat.kz.

How do I choose the currency of payment?

Two payment currencies are available on the website:

KZT
RUB

To pay by Kazakhstan bank card, you need to select KZT currency in the upper right corner of the website
To pay by Russian bank card, select RUB currency in the upper right corner of the website

How much does additional luggage cost?

If you have more items than the fare allows, there is a way out: buy an additional piece of luggage.

1 place 23 kg width+height+depth 158 cm
International flights: 30 USD

1 place 23 kg width+height+depth 215 cm
International flights: 35 USD

1 place 32 kg width+height+depth 158 cm
International flights: 40 USD

1 place 32 kg width+height+depth 215 cm
 International flights: 45 USD

Animal transportation

How much does it cost to transport a pet?

Type of carriage: cage or container

  • Up to 8 kg - 40 USD
  • 8 kg to 14 kg - 70 USD
  • 14 kg to 23 kg - 115 USD
  • 23 kg to 32 kg - 160 USD

How do I submit a request to transport my pet?

To fly with your pet, you need to get approval from the Airline. You can send a notification of carriage through the Tour Operator or to onr@scat.kz.

May I be refused the transportation of my pet?

Yes, the carrier has the right to limit the number of animals per flight depending on the type of aircraft, route, commercial load, etc. If the baggage compartment of the aircraft is not heated, the animal will also not be accepted as baggage.

Can I carry a pet?

The airline offers the possibility of transporting pets. We are ready to do everything to ensure that your pet will undergo the flight with the least stress and maximum safety.

Animals and birds are accepted for carriage on Airline flights only with the confirmed consent of the airline and the import permit of the country of arrival or transit for international flights.

When transporting birds, cages must be covered with light-proof material.

Animals are not included in the free baggage and hand luggage allowance and are charged at special baggage fares

Animals are transported in the baggage compartment.

A guide dog accompanying a visually/hearing impaired passenger is carried free of charge in the cabin.

Baby stroller

How do I drop off my baby stroller at the boarding gate?

A stroller can be handed over and collected at the boarding gate if the stroller was presented at the check-in desk and marked with the appropriate tag.

The passenger may use the stroller before boarding the aircraft. A baby stroller shall be handed over for loading into the baggage compartment immediately before boarding on a mandatory basis. The possibility of using a baby stroller at the airport prior to boarding and receiving it directly at the aircraft upon arrival may be limited by airport security requirements.

How to transport a baby stroller?

 If a stroller exceeds the dimensions of hand baggage (55×40×20 cm, weight more than 10 kg) when rolled up, it is carried in the baggage compartment of the aircraft as checked baggage in excess of the established standard without charging a fee. A baby stroller with dimensions exceeding 55×40×20 cm and weighing more than 10 kg must be presented at passenger check-in to be marked with a baggage tag and must be checked in at the check-in counter.

How to transport a baby stroller?

In excess of the established free hand baggage allowance a passenger may carry one folding baby stroller in the cabin free of charge, if its size in a rolled up state, including all its components, corresponds to the dimensions of the hand baggage 55×40×20 cm and its weight does not exceed 10 kg.
Transportation of diving equipment

What is counted as one set of sports equipment?

The dive set contains one piece each of the following equipment:
compressed air tank;
tank straps;
regulator;
measuring device;
mask/knife/flashlight;
an underwater hunting rifle;
wetsuit/pair of fins/pair of shoes and socks/protective vest.

Is there any approval required?

For transportation of baggage with diving equipment a prior approval with the Airline is required.
Only empty tanks with the valve open or removed will be accepted for air transportation. The equipment is packed in a special case.

Is it included in the free baggage allowance.

Diving equipment is included in the free baggage allowance.
Fishing equipment

Is approval required?

Transportation of fishing equipment requires prior approval from the Airline.

Is fishing equipment included in the free baggage allowance?

Transportation of fishing equipment is included in the free baggage allowance
Dangerous items

What items and substances are prohibited for transportation?

1. Compressed and liquefied gases;
2. Flammable liquids;
3. Flammable solids;
4. Oxidizing agents and organic peroxides;
5. Toxic substances;
6. Radioactive materials;
7. Acrid and corrosive substances;
8. Poisonous and toxic substances;