For tourists

Piece concept stands for luggage space, the number in front of PC stands for the number of suitcases. Remember that the dimensions of your luggage must not exceed 158 cm in the sum of three measurements: length, width, height. The weight of allowed baggage is 23 kg on the airline's charter flights.

What documents are needed for the airport check-in?

To check in at the airport, you need an ID document, the same one you used to purchase your ticket. If you are flying abroad, take your passport and do not forget to check the availability and validity of your visa. If your child is traveling without parents, you will be asked to provide a notarized consent from parents or guardians.

What can I do if I have problems with bank card payment?

Order payment by bank card may not go through for the following reasons:

you don't have enough money on your bank card;
your card type does not support online payments;
incorrect card data (card number or expiration date or CVV/CVS codes).
Payments may also not go through because of your bank's limit on the amount of daily payments. You can contact your bank's specialists to resolve these issues.

“Select a seat” service issuing instructions

Where to search?
Simply click on “Additional Services” section - “Select a seat on board”

How to proceed?

Enter your surname in Latin (example - FAMILIYA)
Passport number with a series (example N12345678)
Flight number, numeric only, example (5237)
Date of departure (01.01.2025)

How to issue?

Once you have made a booking for a passenger, click on the “”Purchase Services“ button
Select a service
Enter E-mail
Click on the “agree and accept the terms and conditions” button
Click on the “pay now” button

Instructions for online check-in

Online Check-in

Online check-in opens 24 hours before your scheduled departure. To complete the check-in successfully, please have your passport and booking details ready.

To access Online Check-in

Please enter the following information:

Last Name – enter it in Latin characters exactly as shown in your passport.
Example: IVANOV
Passport Number
- Citizens of Kazakhstan must enter the Latin letter N before the passport number.
  ✅ Correct: N12345678
  ❗ If the letter N is omitted, the system may not be able to locate your booking.
- Citizens of the Russian Federation must enter the passport series and number as one continuous string, without spaces.
  Example: 65123456
Flight Number – enter numbers only, without the airline code.
Example: 5237
Departure Date – enter the date in DD.MM.YYYY format.
Example: 01.01.2025

After logging in

Once your information has been successfully verified:

select the passenger;
choose your preferred seat;
if available, purchase additional services such as extra legroom seats or additional baggage;
enter your email address to receive your boarding pass;
complete the check-in process.

✅ Once check-in is completed, your boarding pass will be sent to the email address provided. We recommend saving it on your mobile device or printing a copy before your trip.

What functions does the support chat have?

The support chat is designed to help you arrange tour packages, airline tickets, as well as to help you arrange paid services for your flight.